Important patient information about appointments
Due to COVID-19 (Coronavirus) our practice is taking actions to protect our patients, our staff and our community by continuing to use the telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All appointments will initially be on the telephone. The Clinician will triage the call and do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Patients are NOT allowed access into the building unless they have a pre-booked appointment. If you have a pre-booked appointment please ring the door bell and a receptionist will come to you. You will have to wait outside until the clinician is ready to see you. Please ensure you wear a face mask before entering the premises.
You can also use e-consult via our practice website. E-consult allows patients to consult with their GP online by completing a quick form. The form is then sent to the Practice and reviewed. The Practice will then decide on the right care for the patient:
- Message with advice or information to the patient
- Telephone Consultation
- Video Consultation
- Face to Face Appointment
- Directed to more acute care
Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.”
To obtain access to our services you can walk into the surgery during opening hours or alternatively phone the surgery on 01753 676361 or 01753 424496 between 8.00am to 6.30pm Monday - Friday (except public and bank holidays).
Routine and urgent appointments are offered on the same day. We offer non urgent appointments within 48 hours. Regular routine appointments can be made well in advance (up to a maximum of two weeks)
The patient has a right to see the GP of their choice subject to availability for the appointment. Some GP’s at the practice do not work everyday therefore the patient might have to wait more than 48 hours to see GP of their choice or alternatively can see another doctor.
In an emergency you may have to see a suitable health care professional at our surgery or other places (walk in centre) or a doctor other than your GP (from our practice or outside).
Patient Self Check-In-System & Patient Call-in System
The Practice has a multilingual patient self check-in system. Patients can check themselves in when they arrive for an appointment via a touch screen installed in the waiting area. The system is simple to use and is multilingual.
The Practice has installed a 'Patient Call-in System'. This is an electronic system which automatically calls the patient into the consulting room by their name once the relevant Clinician is ready to see them.
Patient Access- Online Appointment Booking
The Practice is offering patients the option of booking an appointment online. Patients aged 16 years or over can register for this service. You will be issued with an online booking registration letter which includes a pin code and an access ID. You must then register your details on the 'Patient Access' website within two weeks in order to use this service.
Please speak to reception staff for further details.
IMMEDIATE ACCESS TO YOUR GP PRACTICE
NO QUEUEING AT RECEPTION OR ON THE TELEPHONE
ANYWHERE - ANY TIME - AT YOUR CONVENIENCE
VISIT YOUR GP PRACTICE AND SIGN UP NOW
Patient Access- Online Cancellation of Appointments
The Practice is now offering patients the option of cancelling their appointment online. Patients aged 16 years or over must register in person for this service. You will be issued with an online booking registration letter which includes a pin code and an access ID. You must then register your details on the 'Patient Access' website within two weeks in order to use this service.
Please speak to reception staff for further details.
Our telephone system
We have two different telephone numbers to book an appointment. We expect up to 200 calls during morning surgery. We have call queuing system. Please hold and wait for your turn to come, otherwise you may find every time you phone our lines are busy and we are keeping you waiting for a long time.
Details of the patient can only be given to some outside sources such as hospitals or the Social Services if there is any danger to the patient or family. Before seeing the doctor ask if any other staff at the surgery can help you with your problem e.g. Health Visitor, Midwife, Health Care Assistant, Practice Nurse or District Nurse can solve your problem or give advice.
Simple enquiries like referral letters, cancellations or re-booking your hospital appointment, travelling permits, maternity benefits, sick notes, advice on charges for private work can all be solved by the practice staff. Take advantage of the various screening facilities at our surgery.
If required, an interpreter can be arranged. Please speak to reception at the time of booking an appointment so that arrangements can be made.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but a formal chaperone may be preferred.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you wish to have a chaperone present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and this will be arranged.
Transfer of Medical Records
The Practice will endeavour to dispatch any medical record required by the Health Authority within seven working days or on the same day if the request is urgent.