Appointments

Configure Appointment Details

Before booking your consultation, please visit your community pharmacist first or click on the Sensely icon below for help in regards to your queries. If you still require medical assistance, you can book your appointment below by clicking on the eConsult icon below.

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Appointments

About your appointment

All appointments booked at SMC before 18:00 will be scheduled for a same-day appointment with a health care professional (provided slots are available).

All appointments will be booked for an initial telephone triage call before any face to face appointments is scheduled. 

If your consultation is in regards to any minor ailments, common health queries, sick notes or medication requests; which can be dealt with by a community pharmacist or via our practice website, our reception team may re-direct you to these resources instead.

If an appointment is booked via the e-Consult platform online, your request will be addressed within 48 hours via telephone, email or SMS (if requested).

If your appointment is of an urgent matter please disclose this at the time of booking so the clinician can prioritise your call.

We require all patients to disclose the nature of their consultation at the time of booking in order to direct you to the most suitable member of the team. As of 1st April 2021 we no longer accept 'Private' as a medical reason to speak to a doctor.

Prior to booking your appointment we encourage all patients to utilise the resources available in their local pharmacies and our website before contacting the surgery as this may expedite your care. 

Scheduling your appointments 

Appointments can be scheduled by walking into the practice during our normal working hours,  calling our practice, or via the eConsult form listed above. All online bookings will be reviewed by a member of staff before your appointment is confirmed.

We encourage all patient to only discuss one medical problem only during a consultation. If you have more than one medical problem you'd like to discuss, please  complete an eConsult form by clicking on the image below. 

Regular routine appointments can be made well in advance (up to a maximum of two weeks).

Please note that all e-Consult requests will be managed by the duty doctor. These requests are primarily for non urgent health concerns. The turn around time for an e-Consult reply is 48 hours. You will recieve a reply via email unless the doctor needs to speak to you about your query. Please do not call the surgery to chase your e-Consult reply if your request was made within the past 48 hours. 

About your Clinician

All of our patients have a right to see the GP of their choice (subject to availability). However, some of our GP’s do not work every day therefore the patient might have to wait more than 48 hours to see their requested GP. 

In an emergency you may have to see an alternative health care professional at our surgery.

Patient Self Check-In-System & Patient Call-in System

The Practice has a multilingual patient self check-in system. Patients can check themselves in when they arrive for an appointment via a touch screen installed in the waiting area. The system is simple to use and is multilingual.

The Practice has installed a 'Patient Call-in System'. This is an electronic system which automatically calls the patient into the consulting room by their name once the relevant Clinician is ready to see them. 

Community Pharmacist Appointments

We are setting up a new system where we can book our patients into minor ailment clinics at our local pharmacies. On calling the practice if your medical condition falls under the catagory of 'Minor Ailments' you will be offered an appointment with a local pharmacist who will assess your condition and assist you with your care.

For more information on how your pharmacist can assist you with your care, please scroll down.

if the pharmacist feels a GP appointment is needed, they will re-refer you back to SMC for a consultation. 

Blood tests

Blood tests are available at the medical practice following an initial consultation with a clinician. If you would like to book on a blood test following your consultation, you can have your bloods taken at:

  • Shreeji Medical Centre - Please speak to reception
  • Herschel Medical Centre - This would be via our Extended hours service - Please speak to reception
  • Wexham Park Hospital - Please click here to book.

Talking Therapies

From time to time, we all can experience the pressures of home, family and work life. In times of difficult our team at SMC would like to provide you with first hand support by trained specialists in the area of mental health and wellbeing.

If you would like to speak to a member of our talking therapies team please click on here to self refer to their service. 

Alternatively, please visit their drop in clinic which runs every Monday evening from 5.30pm to 630pm at the memory clinic in:

Upton Hospital

Albert Street

Slough

Berkshire

SL1 2BJ

 

Additional resources for CBT and self help are also available through our website under the following link.

Clinical Appointments

At SMC we pride ourselves on going above and beyond for our community and patients.

In order to better attend to our patients needs, we now employ a number of medically trained health care professionals to assist your GP's with patient care. These roles include a:

  • A Nurse
  • A Health Care Assistance (HCAs)
  • A GP Personal Assistance (GPPA)
  • A Physicians Associate (PA)
  • A Clinical Pharmacist
  • A Prescribing pharmacist

On booking your appointment you may be offered a consultation with either a GP or one of the above health care professionals. Please be assured that all consultations which take place with a non-GP will be discussed with the Duty Doctor (Oncall GP) to ensure your case is managed appropriately. 

How to best use your local Pharmacist

All pharmacists train for 5 years in the use of medicines, and they are also trained in managing minor illnesses and providing health and wellbeing advice. Many of our local pharmacies are open until late and at weekends and you do not need an appointment to see them. 

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Pharmacies can give treatment advice about a range of common conditions and minor injuries, such as:

  • aches and pains
  • sore throat
  • coughs
  • colds
  • flu
  • earache
  • cystitis
  • skin rashes
  • teething
  • red eye

If you want to buy an over-the-counter medicine, the pharmacist and their team can help you choose.

If a pharmacist feels they cannot assist you with your concerns then they may re-direct you to our surgery.

For further guidance on how a pharmacist can assist you with your health, please click here.

Home Visits

Home visits are only available for patients who are housebound because of illness or disability. 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

If you require a home visit, please contact the surgery as soon as possible. Once a clinician has triaged your call they will determine if your problem is best solved over the phone, via a home visit or whether it needs a hospital attendance. 

Extended Hours

To help provide a broader service, our practice is able to offer internal appointments for our patients out of hours.

We are offering internal extended appointments Monday to Friday from 18:30 – 19:00. These appointments will be offered in the form of a telephone triage appointment with a face to face appointment being arranged for that same day if necessary. All of our appointments will be with one of our GP's or non-GP medically trained clinicians. 

As of 1st April 2021, we will also be offering external extended appointments for our patients from 18:30 - 20:00 Monday to Friday and weekends 09:00 – 14:00. Patients will be seen at Herschel Medical Centre, 45 Osborne St, Slough SL1 1TT. Appointments will be booked via Shreeji Medical Centre. You will not be seen by a doctor of your choice. 

For further information please contact the surgery.

 Please follow the links below for further information about extended hours.

Extended access Slough

Extended access Bracknell-Ascot

GP Hub Windsor, Ascot, Maidenhead

Interpreter

All consultations will primarily be conducted in English unless requested at the time of booking your appointment. If you required, another language except English we will do our best to arrange a consultation with a clinician in your requested language. In the event an interpreter is required, our patients are welcomed to arrange thier own, or we can make these arrangements for you. Please speak to reception at the time of booking an appointment so that arrangements can be made.

Chaperones 

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. Certain consultations will require a mandatory chaperpone to be present in accordance with our chaperone policy. 

Every formal chaperone that is present during a consultation is fully trained and is bound to maintain strict confidentiality about the findings during said consultation.

If you wish to have a chaperone present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and this will be arranged.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Patients are responsible for re-scheduling their own appointments if they are cancelled or missed. 

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