This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Appointments  

bpTo obtain access to our services you can walk into the surgery during opening hours or alternatively phone the surgery on 01753 676361 or 01753 424496 between 8.00am to 6.30pm Monday - Friday (except public and bank holidays).

Routine and urgent appointments are offered on the same day. We offer non urgent appointments within 48 hours. Regular routine appointments can be made well in advance (up to a maximum of two weeks)

The patient has a right to see the GP of their choice subject to availability for the appointment. Some GP’s at the practice do not work everyday therefore the patient might have to wait more than 48 hours to see GP of their choice or alternatively can see another doctor.   

In an emergency you may have to see a suitable health care professional at our surgery or other places (walk in centre) or a doctor other than your GP (from our practice or outside).

Patient Self Check-In-System

The Practice has a multilingual patient self check-in system. Patients can check themselves in when they arrive for an appointment via a touch screen installed in the waiting area. The system is simple to use and is multilingual.

Patient Access- Online Appointment Booking

The Practice is offering patients the option of booking an appointment online. Patients aged 16 years or over can register for this service. You will be issued with an online booking registration letter which includes a pin code and an access ID. You must then register your details on the 'Patient Access' website within two weeks in order to use this service.

Please speak to reception staff for further details.

IMMEDIATE ACCESS TO YOUR GP PRACTICE

NO QUEUEING AT RECEPTION OR ON THE TELEPHONE

ANYWHERE - ANY TIME - AT YOUR CONVENIENCE

VISIT YOUR GP PRACTICE AND SIGN UP NOW

Patient Access- Online Cancellation of Appointments

The Practice is now offering patients the option of cancelling their appointment online. Patients aged 16 years or over must register in person for this service. You will be issued with an online booking registration letter which includes a pin code and an access ID. You must then register your details on the 'Patient Access' website within two weeks in order to use this service.

Please speak to reception staff for further details.

 

Our telephone system 

We have  two different telephone numbers to book an appointment. We expect up to 200 calls during morning surgery. We have call queuing system. Please hold and wait for your turn to come, otherwise you may find every time you phone our lines are busy and we are keeping you waiting for a long time. 


General Information

Details of the patient can only be given to some outside sources such as hospitals or the Social Services if there is any danger to the patient or family. Before seeing the doctor ask if any other staff at the surgery can help you with your problem e.g. Health Visitor, Midwife, Health Care Assistant, Practice Nurse or District Nurse can solve your problem or give advice.

Simple enquiries like referral letters, cancellations or re-booking your hospital appointment, travelling permits, maternity benefits, sick notes, advice on charges for private work can all be solved by the practice staff. Take advantage of the various screening facilities at our surgery.  

Interpreter

If required, an interpreter can be arranged. Please speak to reception at the time of booking an appointment so that arrangements can be made.

Chaperones 

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but a formal chaperone may be preferred.

 

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

 

If you wish to have a chaperone present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and this will be arranged.

Transfer of Medical Records

 

The Practice will endeavour to dispatch any medical record required by the Health Authority within seven working days or on the same day if the request is urgent.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website